Discussions

Hi everyone,

I’m working on an integration using the Shopline Open API and I have a question about order status updates. I’ve already set up webhooks for order creation, but I’m a bit unclear on the best way to reliably track subsequent status changes (such as paid, fulfilled, canceled, or refunded).

Does Shopline send a separate webhook event for each order status change, or is it recommended to periodically poll the Orders API to keep statuses in sync? Also, are there any known delays or edge cases (for example, partial refunds or manual admin changes) that we should account for when designing this flow?

If anyone has implementation tips or real-world experience with this, I’d really appreciate your advice. Thanks in advance. golf hit